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Now introducing the Good News Brand CREWNECK!

We hope you are having a happy holiday! In order to allow our small team a break this holiday season, customer service will be limited from December 25 to January 1. We will be back in office responding to emails starting on January 2.

See below for a list of our most commonly asked questions. We do our best to keep those up to date, but if you're not finding the answers you need, we're always happy to help! If your inquiry is regarding a recent order, please include your order number so we can help you as efficiently as possible. For general inquiries, select get in touch and we'll be looking forward to hearing from you!

customer support
get in touch
ORDERS + SHIPPING
Where is my order?

If you have just placed your order, you can expect it will take 1–2 business days to receive a shipment notification. When you receive a notification that it has shipped, keep in mind that the tracking information may take up to 24 hours to show status. Made-to-order items can take up to 5 business days. If it has been more than 5 business days and you haven’t received tracking information, please feel free to contact support.

Please note mixed carts (in-stock and pre-order items) will be held for fulfillment until all items in the order are available. If you are in need of the other items sooner, please either order separately or contact support to split your shipment. A second shipping fee will be required to split the order.

Can I change my order?

Sometimes minds change! If you need to revise your order, please contact support as soon as possible. If your order hasn't already shipped, we should be able to make the desired changes! If not, we can process a return and send an invoice for return shipping of unwanted items.

What if my order was fulfilled incorrectly?

First off, we are so sorry your order was incorrect! Please reach out to support with your order details and we will get it squared away as soon as possible!

How can I cancel my order?

Sometimes minds change! If you need to cancel your order, please contact support as soon as possible. If your order has already shipped, we can process a return and send an invoice for the return shipping.

Do you offer international shipping?

We do! We're still working through ways to make it more affordable.

SALES + DISCOUNTS
Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

PRODUCTS + DOWNLOADS
RETURNS + REFUNDS
Can I return my order?

Please refer to our Refunds & Returns page for details.